Return and Refund Terms

We want you to be completely satisfied with your tech purchase. Please review our local return guidelines below:

1. Return Window

We offer a strict 7-day return policy starting from the exact date you receive your package. If 7 days have passed since your delivery, we cannot offer you a refund or exchange.

2. Eligibility Criteria

To qualify for a return or exchange, your item must meet the following conditions:
  • The gadget must be unused, unactivated, and in the exact same condition that you received it.
  • It must be kept in its original, unopened packaging with all factory seals intact.
  • You must provide a valid proof of purchase or receipt.
  • Note: Wearable items, internal components, and custom-ordered configurations are exempt from standard returns.

3. Defective or Dead on Arrival (DOA) Items

  • If your device experiences a technical factory defect immediately upon opening, you must report it to our customer support team within 24 to 48 hours of delivery.
  • We will inspect the device to verify the hardware issue. If verified, we will issue an immediate replacement or store credit.
  • Physical damage, water exposure, or unauthorized software modifications (such as rooting or jailbreaking) completely void this policy.

4. Refunds

  • Once your return is received and inspected by our technical team, we will send you an email or WhatsApp notification regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original bank account or payment method within 3 to 7 working days.
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